Clear the area around the dryer.
Move any items near or on top of the dryer to give us at least 3 feet of space.

• Empty the dryer.
  Please remove clothes or items from inside the drum.
• Ensure access to the vent exit.
  Make sure we can reach the exterior vent hood (usually on the side or back of the home).
• Secure pets.
  Our tools can be loud—keep pets in a separate area during the service.

Please clear at least 3 feet of space around all supply vents, return vents, and your HVAC system, and ensure there’s a clear path to each area. Move any furniture or fragile items to allow our technicians to work safely and efficiently.

We will be using an air hose inside the home, so if you have pets, please have them safely contained. If you’re concerned about keeping doors closed, we can route our hose through a slightly opened window—please ensure one is accessible if needed.

If sanitizing is included, please place your smoke alarms and security system in test mode, as the mist may trigger them. Contact your alarm provider if needed to avoid any false alerts during the visit.

No, you don’t need to be home, but we do require full access to all necessary areas of the home. This includes vent locations, the furnace or air handler, and the dryer (for dryer vent cleaning). If no one will be home, please ensure we have a way to access these areas.

If you are home during the cleaning payment is due upon completion of our service. You may pay in the form of cash, check, or credit card. If you are not home during the cleaning service then we will email you an invoice with a link to a payment portal which you can then pay with a credit card. Payment is due upon completion of the work.

Payment for commercial cleaning services are due upon completion of work unless prior payment arrangements have been made. An invoice will be emailed with a link to a secure payment portal for your convenience.